Help & Support

Need help? Contact us at [email protected] and include as much detail as possible so we can resolve your issue quickly.

Support is available for all BolScan users, including free-trial users.

• Primary support channel: [email protected]
• Typical response time: within 2 business days
• Best hours: Monday to Friday, 9:00-18:00 UTC

To help us diagnose issues faster, include the details below in your email.

• Device model and OS version (macOS / iOS / iPadOS)
• BolScan app version
• Short description of what you expected vs what happened
• Screenshot of the issue (if possible)
• Whether the issue happens on one document or multiple documents

Before contacting support, these quick checks solve most extraction and purchase issues.

• Update to the latest BolScan release from the App Store
• Ensure your document image is well-lit and fully in frame
• Try scanning the same BOL from a different angle to reduce glare
• Use Restore Purchases if your paid unlock is not active
• Restart the app after major OS updates

All purchases are processed by Apple and tied to your Apple ID. BolScan does not process card details and cannot directly issue refunds.

• Use Restore Purchases on any compatible device signed into the same Apple ID
• For refund requests, contact Apple Support via reportaproblem.apple.com
• If restore fails, email [email protected] with your device and app version

BolScan is built to run on-device. We do not receive your scanned documents by default.

If we need an example to investigate a bug, we will always ask for explicit permission before reviewing any sample file you choose to share.